Ordering FAQ

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Can I receive my order sooner than the current turnaround time?

Yes! We offer a two week turnaround with our rush order listing. You can find the link here:
Rush Order Add-On

If you don't need it within 3 weeks but still earlier than the time frame, note it in your order and we will let you know if we can ship it early.

Can I have my background painted instead of stained?

Yes! We offer a painted add-on listing in our shop.

Can I send you picture to match my nursery?

Absolutely! Place you order and then send us pictures with reference to the order number and we will help when you receive your mock up.

When should I expect my mock up?

Our most general timeframe is 3-5 days for a font mock up, but this
timeframe varies. Our most updated timeframe will be found in our shop updates! If you've messaged us, please be patient as we receive many messages each day and try to work through them as quickly as possible.

Can I cancel my order?

We allow a 12-hour cancellation window for our customers, however, if we have begun production on your custom sign, we can no longer offer cancellations.